Privacy policy
This page sets out the basis on which any personal data that we collect from you, or you provide to us, will be processed by us.
For the purpose of the Data Protection Act 1998 (Act), the data controller is The Wine Tunnels Limited (we or us) a private limited company registered in England & Wales, Registered Office: Wine Tunnels, Ltd, Diss Business Hub, Hopper Way, Norfolk, IP22 4GT Head Office: Wine Tunnels, Ltd, Diss Business Hub, Hopper Way, Norfolk, IP22 4GT. Registered Company number 10893496. VAT Registration number 276598050. Contact number 0845 351 2899.
Information we may collect from you
We may collect and process the following data about you:
Information that you provide by filling in any form on our website (site). This includes information provided at the time of making enquiries on the site and on any subsequent visit into the site.
If you contact us, we may keep a record of that such contact and any relevant correspondence.
Details of transactions you carry out through our site and of the fulfilment of your orders. Details of your visits to our site (and the pages and any other resources that you access).
IP Addresses
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.
Cookies
For the same reason, we may use a cookie file stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. For example, we may use cookies to recall the information you provided when you registered or enquired, in order to save you having to re-enter that information and so on. Some of the cookies we use are essential for the site to operate. If you register with us or if you continue to use our site, you agree to our use of cookies.
Security and Storage of your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your instructions, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted (using SSL technology). Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses made of your information
None of the information you provide to us will be published or otherwise made available to any other person on or via the site. We may use information held about you in the following ways:
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To carry out our obligations arising from any contracts entered into between you and us.
To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To notify you about changes to our products or services.
To unsubscribe from our mailing list simply click on the unsubscribe link available at the bottom of every marketing email and you will be opted out of all email communications.
Disclosure of your information
We may disclose your personal information to any member of our group, which means any of our subsidiaries, our ultimate holding company and its subsidiaries, for the time being as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to third parties:
For carrying out our obligations arising from any contracts entered into between you and us.
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If The Wine Tunnels Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms of use or terms and conditions for online sales and other agreements; or to protect the rights, property, or safety of The Wine Tunnels Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us as suggested below.
Links to other websites
The site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to Information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £20 to meet our costs in providing you with details of the information we hold about you.
Changes to our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. The version of this privacy policy in force at the time of any visit by you to the site shall be applicable for all relevant purposes at that time.
Contact
Any communication regarding this policy or any aspect of the site should be addressed to us at The Wine Tunnels, Ltd, Diss Business Hub, Hopper Way, Norfolk, IP22 4GT or by email on: storage@winetunnels.com